FAQ

Does free shipping require a minimum order?

No minimum applies to free Standard Shipping for US orders. We currently deliver only to United States addresses.

How long does preparation and delivery take?

Processing takes 1–2 business days, followed by an estimated 4–6 business days of transit. Saturdays, Sundays and US federal holidays do not count. Carrier disruptions can affect the estimate.

How will I follow the shipment?

Tracking information is sent by email after dispatch. The carrier may need time to record the first scan. If the message is missing or progress appears unusual, contact us with the order reference.

What should I do about damage or an incorrect item?

Explain the issue to our team and provide order details and useful photographs. We will review the problem and arrange the appropriate resolution. Eligible return shipping for damage, defects, wrong items or incomplete orders is paid by us.

Can I return something that does not suit me?

Request a return or exchange within 30 days after delivery. For a change of mind, keep the goods unused with their original condition and packaging, and provide proof of purchase. Contact us before sending anything; eligible return shipping is merchant-paid.

When is a returned purchase refunded?

Following receipt, inspection and approval, the original payment method is refunded within 10 business days. Bank or provider posting may take additional time.

May I alter or cancel my order?

Ask before dispatch and we will check what remains possible. Changes and cancellations cannot be guaranteed once fulfillment progresses. After shipment, use the return procedure.

Which payment methods and care instructions apply?

Use the payment choices shown at checkout; amounts are in USD and legally applicable taxes are collected. For product care, materials and accessory fit, follow the specific listing rather than guidance for a different model.

When is support open?

Contact us Monday to Friday, 9:00 AM–5:00 PM (America/Chicago) through the merchant details below. Include the order number if relevant and never send full card credentials.